Refund policy

We want you to love your Barcaroma products. If something isn't right, we're here to help.

Return window. You may request a return within (30) days of delivery.

Condition. Because our diffuser oils are personal-care/consumable products, returns are accepted only for items that are unopened, unused, and in their original sealed packaging. Devices (diffusers, burners, accessories) may be returned if unused and in original condition with all included parts.

How to start a return. Email admin@callistoliving.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where the return is due to our error.

Damaged or wrong items. If your order arrives damaged, defective, or incorrect, contact us at admin@callistoliving.com within 7 days of delivery with a photo, and we'll make it right at no cost to you.

Non-returnable items. Opened or used diffuser oils, and any item not in resalable condition, cannot be returned.